MMS Online Frequently Asked Questions

My Mama Said Online is a platform we have created to serve the needs of the current climate affecting fitness studios globally in 2020. It is a subscription-based service available on our Mindbody platform which allows us to house our videos securely, giving you a user-friendly experience. We started off with LIVE streaming during our first lock down but found our ON-DEMAND videos were a better product with higher audio and visual quality. We now have a video library of over 100 workouts and we are constantly adding fresh new content. Visit My Mama Said Online – HERE.

You can view the video library by either logging into your Mindbody account on your computer here or through our, My Mama Said mobile app.

Please note the Online Subscription is not currently available for purchase through our My Mama Said branded app due to Apple policies so you will need to purchase an Online Pass or Subscription through our website instead.

We always recommend a laptop, tablet or TV for visual quality/size. You can also stream the videos from our My Mama Said app to your TV as well if you have Chromecast or Apple TV.

If you are trying to play a video and it is continually buffering, try the following:

INTERNET CONNECTION

  • Stop any other files from downloading.
  • Close any websites that might be constantly updating.
  • Close messaging apps that might be slowing your computer down.
  • Close everything down and only have your Mindbody account open.

Live stream links are sent out 30 minutes before the start of the class via email and you must click on the link provided in this email to join the Live stream class if you are not using the branded app to join the class. If you are booking within the last 30 minutes, then you’ll receive the email within a minute or two.

 

If you are attending a LIVE Stream class we suggest reading this step by step guide on how to successfully join your class.

Absolutely not! The first payment that will come out will be your fee for the month if it is a subscription service. Or if it is the Live Stream Class Pass it will be a one off payment.

Nope! No lock-ins, no minimum term contracts. All that we ask is that you familiarize yourself with the Terms and Conditions and acknowledge that your online account is completely self-managed, which means you sign up and cancel yourself.

The best thing about our Online Studio is that it is completely self-managed. This means you can sign up and cancel anytime at your discretion. This does also mean that any subscriptions you sign up to will continue to tick over and deduct payments from your account until you cancel your subscription. Due to the self-managed nature of our service, refunds will not be issued.

  1. Head to My Mama Said Online
  2. Login to your Account
  3. Go to ‘My Info’> ‘Account’> Scroll down to the bottom of the page to ‘Autopays’ section> Next to subscription click ‘terminate’.

Please keep in mind that when you click ‘terminate’ you are terminating your subscription effective immediately, therefore your pricing option will expire immediately. If you have just had a payment come out of your account wait until the end of your monthly payment cycle until you terminate your subscription so you can still use your full payment.

You can find all the Prenatal workouts by selecting the ‘Category’ filter in the library and then select ‘Other’ to filter out all the other class categories.

Make sure you click on the ‘Favourite’ heart below each workout you love and it will save them to your favourites library so you can easily locate them later when you want to do them again.

Because we are limited at this stage with the categories we can store the workouts under all the Stretch & Release videos are saved under the category  ‘Yoga’ and will have the word ‘Stretch’ in the video title so you can navigate which videos are Stretch & Release classes and which ones are Yoga classes.